70 sunny
address icon 400 Conant Street Maumee, OH 43537
time icon Mon-Fri 8 am. to 4:30 pm.

Payments & Bills

Payment for Service   

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  • Maumee Online Utility Account and Payment Website.
                 Go to:  www.maumee.org home page and click on “Utility Account & Payment Website” under Quick Links

                 Register for your online account.  You can view your utility billing account and make a Credit/ Debit card
                 payment.

  • Automatic Checking Account Withdrawal.  Complete the registration form by clicking “Here”.  Will ask for your customer information, bank account number, and bank routing number.  Once registered, your utility bill will be drawn automatically from your bank account on the 15th of each month and a bill will continue to be mailed to you. If payment is refused/ returned,  there is a $20 charge.
  • Credit Card payment by phone.   Call 419-897-7125 or 7127

  • Mail Check Payments (Payable to):  City of Maumee Utility Billing, 400 Conant St., Maumee, OH  43537-3374

  • Drop Box at 109 E. Dudley St. entrance. (Located outside the Municipal Building)  Check or Money Order only.

  • Counter Payments at the Utility Billing Office:  2nd Floor, Municipal Building, 400 Conant St. 
                 Pay by check, cash, money order, credit and debit card.

**No two-party checks will be accepted. Checks that are returned by the City’s depository bank for insufficient funds or other reasons are considered “unpaid.”  They are subject to a $30.00 Returned Check charge and may be turned over to the Prosecutor’s office.

Bills Issued for Water/Sewer Service

Water/Sewer bills are issued quarterly in residential areas and monthly in commercial areas and for large volume users. Water meters are read quarterly or monthly as described above, and a bill is issued by the end of that month. If the bill is not paid by the 15th of the next month, a duplicate bill with a 10% delinquency charge is issued. If the 15th falls on a weekend or holiday, the next business day is the effective date. If the bill still is unpaid, a letter is sent requesting payment.  The billing rate schedule for water and sewer services is available upon request from the Utility Billing Office.

Turn-off Process

If the bill still remains unpaid, a telephone system will alert you of a turn off date and amount due. If the account holder responds prior to turn-off, the full balance must be paid to retain service. If service is discontinued for failure to pay a bill, the total balance due plus a turn-on charge of $75.00 must be paid in full before service will be restored. Furthermore, no claim for damage will be considered from said shutoff of water. 

When moving, be sure to notify the Division of Utility Billing or the charges will continue. Upon notification, we will read the meter and mail a final bill to your forwarding address. The Division of Utility Billing will undertake to deliver bills for water/sewer service by depositing same in the Post Office. However, failure to receive the bill will not relieve the customer from his/her obligation in payment of said bill. If you believe that you should have received a bill, you may call 419-897-7125 at any time to get your current balance due.

ADDITIONAL PAYMENT OPTIONS


Questions for Utility Department
Email: utilitybilling@maumee.org
Phone: 419-897-7125