Payments & Bills
- 12/16/2019 New Water Rates - Customer Letter
- Water Rate Usage Graph Effective 1/1/2020
- Senior Citizen Discount Program
Payment for Service
The billing rate schedule for water & sewer services is available upon request from the Division of Utility Billing office. Payment may be made by mail (cash, check or money order) or in person (credit/debit cards), during regular work hours at 400 Conant Street, Maumee, Ohio 43537-3374. After regular work hours, payment (checks only) may be placed in the night drop-box, located by the door at the Dudley Street entrance. No two-party or post-dated checks will be accepted. Checks that are returned by the City's depository bank for insufficient funds or other reasons are considered "unpaid". They are subject to a $30.00 Returned Check charge and may be turned over to the Police for prosecution.
Bills Issued for Water/Sewer Service
Water/Sewer bills are issued quarterly in residential areas and monthly in commercial areas and for large volume users. Water meters are read quarterly or monthly as described above, and a bill is issued by the end of that month. If the bill is not paid by the 15th of the next month, a duplicate bill with a 10% delinquency charge is issued. If the 15th falls on a weekend or holiday, the next business day is the effective date. If the bill still is unpaid, a letter is sent requesting payment.
If the bill still remains unpaid, a telephone system will alert you of a turn off date and amount due. If the account holder responds prior to turn-off, the full balance must be paid to retain service. If service is discontinued for failure to pay a bill, the total balance due plus a turn-on charge of $75.00 must be paid in full before service will be restored. Furthermore, no claim for damage will be considered from said shutoff of water.
When moving, be sure to notify the Division of Utility Billing or the charges will continue. Upon notification, we will read the meter and mail a final bill to your forwarding address. The Division of Utility Billing will undertake to deliver bills for water/sewer service by depositing same in the Post Office. However, failure to receive the bill will not relieve the customer from his/her obligation in payment of said bill. If you believe that you should have received a bill, you may call 419-897-7125 at any time to get your current balance due.
ADDITIONAL PAYMENT OPTIONS
Questions for Utility Department