Payment for Service
The billing rate schedule for water & sewer services
is available upon request from the Division of Utility
Billing office. The minimum quarterly charge is $49.25,
which covers the first 5,000 gallons of water. The minimum
monthly charge for service is $16.42. Payment may be made by
mail or in person during regular work hours at 400 Conant
Street, Maumee, Ohio 43537-3374. After regular work hours,
payment (checks only) may be placed in the night drop-box,
located by the door at the Dudley Street entrance. Payment
may be by cash, check, or money order. No two-party or
post-dated checks will be accepted. Checks that are returned
by the City's depository bank for insufficient funds or
other reasons are considered "unpaid". They are
subject to a $20.00 Returned Check charge and may be turned
over to the Police for prosecution.
DIRECT PAYMENT is also offered through this office. You
may pick up an application at the Utility Billing Office or
by clicking on www.directpaymentplan.com.
What is Direct Payment? This is a service offered by
utilities and billers, in partnership with financial
institutions (banks, savings and loans and credit unions).
You, the customer will simply complete the authorization
form that will allow us to collect, on a recurring basis,
the amount of the bill from your checking or saving account
as an Automated Clearing House (ACH) payment.
How Does it Work?
1) Customer completes the authorization form or sign up by
2) Biller reviews the banking information and sets the
customer up for the service.
3) Biller sends a bill, 10 days or more before the
payment is due. You can review your bill and if its OK,
payment will be made automatically.
4) Biller requests payment from your financial institution
on the DUE DATE.
5) Payment is posted to your account and appears on your
monthly banking statement. "Why Use it" or
"What's in it for Me"? It's safe and secure, it
saves time and money, no postage to pay, bill is paid for
you, still receive a bill, no checks to write, no trips to
the bank, can't forget to pay, always paid on tine,
convenience, reduces City's operating costs.
part of our commitment to providing citizens with efficient,
convenient service, Maumee has partnered with Official
Payments Corp.® to offer payment of taxes and
fees over the Internet at www.officialpayments.com and by
telephone by calling 1-800-2PAY-TAXsm
American Express®, and Discover®
credit and debit cards are accepted.
the service provider, charges a convenience fee for payment
make a payment by credit card, click HERE.
make a payment by phone, use Jurisdiction Code 4548.
Bills Issued for Water/Sewer
Water/Sewer bills are issued quarterly in residential
areas and monthly in commercial areas and for large volume
users. Water meters are read quarterly or monthly as
described above, and a bill is issued by the end of that
month. If the bill is not paid by the 15th of the next
month, a duplicate bill with a 10% delinquency charge is
issued. If the 15th falls on a weekend or holiday, the next
business day is the effective date. If the bill still is
unpaid, a letter is sent requesting payment and offering a
payment plan if full payment is not possible. Agreements to
pay overdue bills must be made in person at the Division of
Utility Billing office by the 15th of the month.
If the bill still remains unpaid, a "notice of
turn-off" letter will be hung on the door of the
service on the day prior to actual turn off. If the account
holder responds prior to turn-off, the full balance must be
paid to retain service. If service is discontinued for
failure to pay a bill, the total balance due plus a turn-on
charge of $10.00 must be paid in full before service will be
restored. Furthermore, no claim for damage will be
considered from said shutoff of water.
When moving, be sure to notify the Division of Utility
Billing or the charges will continue. Upon notification, we
will read the inside meter and mail a final bill to your
forwarding address. The Division of Utility Billing will
undertake to deliver bills for water/sewer service by
depositing same in the Post Office. However, failure to
receive the bill will not relieve the customer from his/her
obligation in payment of said bill. If you believe that you
should have received a bill, you may call 419-897-7125 at
any time to get your current balance due.